Cancellation & Refund Policy

MUROA Mobile Health Services

Cancellation, Rescheduling & Refund Policy

Professional Care. Wherever You Are.

At MUROA Mobile Health Services, we value our patients' time and strive to provide reliable, convenient, and professional mobile specimen collection services. To ensure fair scheduling and efficient service, the following policies apply to all appointments.

  1. Appointment Cancellations

Please provide at least 24 hours' notice for appointment cancellations.

  • 24 hours or more before the appointment: Eligible for a full refund of prepaid collection fees.
  • Less than 24 hours before the appointment: A cancellation fee of up to 50% of the scheduled service charge may apply, as disclosed at booking.
  • Cancellation by MUROA: If MUROA cannot provide the scheduled service, patients may choose a full refund of MUROA's prepaid fees or an alternative appointment.
  1. Rescheduling

Patients may reschedule their appointments without an additional fee if they request changes at least 24 hours in advance.

Rescheduling requests made within 24 hours of the appointment are subject to availability and may incur a disclosed rescheduling fee.

  1. Missed Appointments and No-Shows

If our healthcare professional arrives at the confirmed location and the patient is unavailable, we may consider the appointment a no-show.

A no-show fee of up to 100% of the scheduled collection charge may apply if disclosed and accepted during booking.

  1. Unsuccessful Specimen Collection

Occasionally, a specimen cannot be collected due to difficult venous access, patient discomfort, medical considerations, or other circumstances.

If collection cannot be completed, MUROA will explain the situation and discuss available options. Any fees retained for an attempted collection or completed travel will be limited to amounts clearly disclosed before booking and permitted by applicable law.

  1. Laboratory Orders and Patient Preparation

Patients are responsible for ensuring that required laboratory orders are available and that applicable preparation instructions have been followed.

If collection cannot proceed because of missing orders, incomplete preparation, or laboratory restrictions, we may need to reschedule the appointment. Any applicable charges will follow the fees disclosed at booking.

  1. Travel Fees

Additional travel fees may apply to appointments outside our standard service area.

We will communicate all applicable travel charges and require acceptance before payment. No undisclosed travel charges will be added after checkout.

  1. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times depend on the payment provider and the patient's financial institution. MUROA will initiate approved refunds promptly.

  1. Weather, Emergencies, and Unexpected Circumstances

In cases of severe weather, unsafe travel conditions, medical emergencies, or unexpected operational circumstances, MUROA may need to reschedule or cancel appointments.

When MUROA cancels an appointment and the service has not been provided, patients may request a full refund of prepaid MUROA service fees.

  1. Contact Us

For cancellations, appointment changes, or refund requests, contact MUROA Mobile Health Services using the contact information on our website.

MUROA Mobile Health Services

Professional Care. Wherever You Are.

This policy applies to MUROA's mobile collection services. Separate terms may govern laboratory testing charges and third-party fees. Nothing in this policy limits rights provided under applicable consumer protection laws.